Refund and Returns Policy

Changed your mind?

If you bought from us online, you can cancel your order for any reason within 14 days of receiving it. Just email michael@conwayanglingcraft.ie or call 087 348 9712 with your order number and we will confirm your return.

You then have a further 14 days to send the item back. We will email you the return address when we confirm your return.

Condition of returned items

Items should be unused and in their original packaging, with all tags, parts and accessories included. You are welcome to inspect an item as you would in a shop, but if it has been used beyond that we may reduce the refund to reflect the loss in value.

Who pays the return postage

For change-of-mind returns, you pay the cost of sending the item back to us. We recommend a tracked service, as the parcel is your responsibility until it reaches us.

Your refund

We refund the price of the item plus the original standard delivery charge, to your original payment method, within 14 days of you telling us you want to cancel. We may wait until the item has arrived back with us, or until you send us proof of postage.

Faulty, damaged or incorrect items

If something arrives damaged, is not what you ordered, or develops a fault, please contact us first with your order number and a photo. We will cover the cost of getting the item back to us and will offer a repair, replacement or refund in line with your consumer rights.

Many of our products also carry a manufacturer’s warranty. Where it helps to resolve things faster, we will deal with the manufacturer on your behalf. A manufacturer’s warranty is in addition to, and does not affect, your statutory rights.

Faults do not include normal wear and tear, accidental damage or misuse.

Items we cannot take back for a change of mind

Goods made, cut or rigged to your specification, such as custom-rigged boats, line cut to length and special orders.

Bought in person?

If you bought an item in person from us and have changed your mind, we will exchange it or give a credit note within 14 days, provided it is unused, in its original packaging and you have your receipt. Your rights if an item is faulty are not affected.

Questions or complaints

Email michael@conwayanglingcraft.ie or call 087 348 9712 (Monday to Friday) with your order number and a short description of the problem, and we will get back to you as quickly as we can.