Frequently Asked Questions

Placing An Online Order

Our goal is to give you a quick and easy experience when you shop online with us. If you have an issue ordering online, please email our online Customer Services Team.

Order Amends and Cancellation

We’ll send you a confirmation email when we receive your order (check your spam folder if you don’t see it). If you notice an issue with your personal details, contact online Customer Services right away here. Details for orders already dispatched can’t be amended. As we aim to start processing your order as soon as its placed, it is not possible to add items to an existing order. Similarly, you have limited time to cancel an order after it’s been placed by contacting the online Customer Services team. It’s not possible to cancel orders once they’ve been dispatched.

Payments

We accept payment in Euro only. Pay online using the following payment methods: Visa, MasterCard, PayPal and Applepay. We take your personal information and security online very seriously. For your protection, cards must be authorised. Occasionally, cards may be declined for a number of reasons – please contact your bank for more details if this happens.

Using Discounts Online

You can apply discount or promotional codes at the checkout. Only one promotional code can be used at a time, and they can’t be applied after your order has been placed. If you’re having trouble with a code, please contact our Customer Service team.

Unavailable Items

Occasionally items become unavailable due to many reasons. We’re very sorry if you receive an order confirmation email, followed by an email saying that an item is unavailable. In the unlikely event that we are unable to fulfil all items in your order, we’ll still send any other items you’ve ordered and adjust the total cost.

Delivery

We deliver to everywhere in Europe, including the UK. Visit our Dispatch & Delivery page for current delivery information and timelines.

Tracking your delivery

If you choose standard delivery for orders under €50, your order will be dispatched via An Post. If you choose standard delivery for orders over €50, your dispatch email will contain either an An Post or Fastway racking number. Use this number in the An Post or Fastway tracking system ‘Track and Trace’ to follow your item from dispatch to delivery.

Heavy and Bulky items may incur a higher delivery charge. You will be advised in advance of order processing where this applies.

How Orders Are Delivered

We currently use An Post and Fastway for our standard delivery services in Republic of Ireland and Northern Ireland. For orders to the rest of Europe and the UK a number courier partners are used.

Delivery Hasn't Arrived Or Items Missing

If your delivery has gone over the stated delivery timeframe, you can contact our Customer Service team at michael@conwayanglingcraft.ie. Be sure to include your Order Confirmation number in your enquiry so we can track down your order easily.

Sometimes we may deliver your items separately to get them to you quicker, we will communicate this to you via email.

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