Frequently Asked Questions
Placing An Online Order
If you choose standard delivery for orders under €50, your order will be dispatched via An Post. If you choose standard delivery for orders over €50, your dispatch email will contain either an An Post or Fastway racking number. Use this number in the An Post or Fastway tracking system ‘Track and Trace’ to follow your item from dispatch to delivery.
Heavy and Bulky items may incur a higher delivery charge. You will be advised in advance of order processing where this applies.
If your delivery has gone over the stated delivery timeframe, you can contact our Customer Service team at firstname.lastname@example.org. Be sure to include your Order Confirmation number in your enquiry so we can track down your order easily.
Sometimes we may deliver your items separately to get them to you quicker, we will communicate this to you via email.